Customer Service

Position: Customer Service 

Job description:

•    Manage and operate customer’s requests from the booking stage to cargo loading operations and resolve cargo issues with carriers timely and smooth.
•    Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within the company’s timeline
•    Coordinate with the company’s agents to ensure cargo is properly handled
•    Communicate with the Sales team to ensure all cargo information regarding bookings is correctly identified and handled
•    Communicate with the Pricing team to make sure all rates and quotations match with customer’s requested services
•    Communicate and coordinate with the Document team to streamline all document requirements and abide by shipping regulations
•    Resolve customer disputes and complaints in timely and professional manner and in accordance with company policies
•    Develop customer and agent relationships by providing professional services and outstanding support to their needs
•    Other tasks as assigned by the Head of Department
•    Make a debit note/credit note for customers/agents
•    Will discuss more details in the interview.

Requirements:

•    University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable)
•    Ability of listening, speaking, reading, writing English and good at Microsoft Office Applications
•    Being careful, customer-oriented & achievement-driven attitude
•    Ability to work well under pressure and having good problem-solving skill, easy-to-listen voice
•    Others: High responsibility, good teamwork
•    Willing to work weekends and holiday

Contact us by sending your CV to the Human Resources team at email hr@foxlogistics.com.vn or Phone/ Zalo: 090.569.2035 (Ms. Hieu HR)