Contact (+84) 28 3636 4251 (+84) 28 3636 4253 (+84) 28 3636 4254 (+84) 931 157 151 | Hotline

Address 273/3 Nguyen Trong Tuyen, Ward 10, Phu Nhuan District, Ho Chi Minh City, Vietnam

Counter Address 9A1 Street 48, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam



Customer Service

Position: Customer Service 

Job description:

•    Manage and operate customer’s requests from the booking stage to cargo loading operations and resolve cargo issues with carriers timely and smooth.
•    Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within the company’s timeline
•    Coordinate with the company’s agents to ensure cargo is properly handled
•    Communicate with the Sales team to ensure all cargo information regarding bookings is correctly identified and handled
•    Communicate with the Pricing team to make sure all rates and quotations match with customer’s requested services
•    Communicate and coordinate with the Document team to streamline all document requirements and abide by shipping regulations
•    Resolve customer disputes and complaints in timely and professional manner and in accordance with company policies
•    Develop customer and agent relationships by providing professional services and outstanding support to their needs
•    Other tasks as assigned by the Head of Department
•    Make a debit note/credit note for customers/agents
•    Will discuss more details in the interview.


•    University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable)
•    Ability of listening, speaking, reading, writing English and good at Microsoft Office Applications
•    Being careful, customer-oriented & achievement-driven attitude
•    Ability to work well under pressure and having good problem-solving skill, easy-to-listen voice
•    Others: High responsibility, good teamwork
•    Willing to work weekends and holiday

Contact us by sending your CV to the Human Resources team at email or Phone/ Zalo: 090.569.2035 (Ms. Hieu HR)

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